Terms of Use

These Terms of Use (“Terms”) are a binding agreement between you and Leadsmatic (“Leadsmatic,” “we,” “us”), the operator of Reactivate (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Reactivate is an AI-powered voice agent for businesses. It reads your website content to configure an agent that answers phone calls, responds to callers, qualifies leads, and books appointments on a connected calendar. Features, included minutes, and integrations may change over time as we improve the Service.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for safeguarding your login credentials, and for all activity that occurs under your account. Notify us promptly at contact@leadsmatic.com if you suspect unauthorized use.

3. Your responsibilities and acceptable use

You agree that you will:

• Use the Service only for lawful business purposes and only for a business you own or are authorized to represent.
• Comply with all telephony and recording laws. You are solely responsible for meeting the requirements that apply to your calls — including call-recording consent (such as one- and two-party consent rules), the TCPA, Do-Not-Call rules, and any equivalent laws in your jurisdiction. Where required, you must disclose that calls are handled and/or recorded by an automated system and obtain any necessary consent.
• Provide accurate business information and keep your agent's content truthful and non-misleading.
• Obtain any consents required to collect, process, and store the personal information of your callers, and honor their privacy rights.

You agree that you will not:

• Use the Service for fraud, harassment, spam, robocalling campaigns, or any illegal, deceptive, or harmful purpose.
• Attempt to reverse engineer, resell, or circumvent usage limits of the Service except as expressly permitted by your plan.
• Upload content that infringes intellectual property, violates privacy, or that you do not have the right to use.
• Interfere with the security or integrity of the Service or use it to build a competing product.

4. AI-generated interactions

The Service uses artificial intelligence to hold conversations and take actions on your behalf. AI can make mistakes, misunderstand a caller, or produce inaccurate information. You are responsible for reviewing your agent's configuration and for the outcomes of its calls. The Service does not provide legal, medical, financial, or other professional advice, and its outputs are not a substitute for professional judgment. We recommend keeping human oversight for high-stakes interactions.

5. Plans, billing, and minutes

• Paid plans include a monthly allotment of call minutes. Usage beyond that allotment is billed as metered overage at the rate shown in your account. You can set a spend cap to control overage.
• Paid subscriptions renew automatically each billing period until cancelled. You may cancel at any time; cancellation takes effect at the end of the current period.
• Fees are exclusive of taxes, which you are responsible for where applicable. Except where required by law, payments are non-refundable.
• Payments are processed by our payment provider, Stripe. By subscribing you also agree to the applicable payment provider terms.

6. Third-party services

The Service integrates with third-party providers — including telephony and AI voice providers, calendar systems (such as Cal.com and Google Calendar), email delivery, and payment processing. Your use of those integrations may be subject to the third party's terms, and we are not responsible for third-party services. If a third-party service changes or becomes unavailable, related features may be affected.

7. Customer data and privacy

Our handling of personal information is described in our Privacy Policy. As between you and us, you own the business content and caller data you provide or that your agent collects, and you grant us a limited license to process it in order to provide the Service. You are the controller of your callers' personal data; we act as your processor for that data.

8. Intellectual property

The Service, including its software, design, and brand, is owned by Leadsmatic and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your own content. You grant us a license to use your content solely to operate and improve the Service.

9. Availability and warranties

We work hard to keep the Service reliable, but it is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will always be accurate.

10. Limitation of liability

To the maximum extent permitted by law, Leadsmatic will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Leadsmatic harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your content, your calls, or your violation of these Terms or applicable law — including telephony, call-recording, and privacy laws.

12. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you violate these Terms, create risk or legal exposure, or fail to pay. On termination, your right to use the Service ends; provisions that by their nature should survive (including ownership, disclaimers, and limitations of liability) will survive.

13. Changes

We may modify the Service or these Terms. If we make material changes to these Terms, we will update the date above and, where appropriate, provide additional notice. Continued use after changes take effect means you accept the revised Terms.

14. Governing law

These Terms are governed by the laws applicable at Leadsmatic's principal place of business, without regard to conflict-of-law rules. The courts located there will have exclusive jurisdiction over any dispute, except where applicable law requires otherwise.

15. Contact

Questions about these Terms? Email contact@leadsmatic.com.

These Terms are provided for general informational purposes and are not legal advice. Consider having your own counsel review them for your specific situation.